Temuan Utama

Digital transformation at Andalas Residence through the implementation of a survey system based on the waterfall method has significantly enhanced operational efficiency, transparency, and resident satisfaction. This system addresses various challenges faced in the previous manual management process, such as delayed responses, lack of data transparency, and inefficiencies in communication. Key features of the new system include simplified complaint reporting, transparent data management, and automatic notifications that ensure timely information delivery to residents. By adopting a structured approach and integrating the SEM-PLS method for data analysis, the system not only improves service quality but also optimizes overall dormitory management. In addition to these immediate benefits, the implementation lays the groundwork for future advancements. The potential integration of advanced data analytics features could support strategic decision-making and foster continuous service improvements. This progress positions Andalas Residence as a model for innovative housing management, offering valuable insights for other institutions aiming to modernize their operations. The transformation reflects a commitment to leveraging digital technology to meet the needs of residents while enhancing institutional efficiency, making it a significant step toward sustainable and adaptive housing management solutions.

Potensi Manfaat

Penelitian ini menawarkan solusi inovatif untuk mengatasi berbagai kendala dalam layanan tradisional di Andalas Residence, sekaligus membantu meningkatkan efisiensi dan kualitas layanan secara signifikan. Dampaknya tidak hanya dirasakan di tingkat pengelolaan asrama, tetapi juga memberikan kontribusi positif bagi Universitas Andalas secara keseluruhan. Inisiatif ini mendukung upaya transformasi digital universitas, memperkuat citra institusi sebagai entitas yang profesional dan adaptif terhadap perkembangan zaman, serta membuka peluang untuk mengembangkan inovasi serupa di unit-unit lainnya. Dengan penerapan yang tepat, hasil penelitian ini berpotensi menjadi langkah strategis yang mendorong kemajuan bagi Andalas Residence dan Universitas Andalas.