Kualitas Pelayanan Sebagai Determinan Utama dalam Kepuasan Penghuni (Studi Kasus Andalas Residence)

Digital transformation at Andalas Residence through the implementation of a survey system based on the waterfall method has significantly enhanced operational efficiency, transparency, and resident satisfaction. This system addresses various challenges faced in the previous manual management process, such as delayed responses, lack of data transparency, and inefficiencies in communication. Key features of the new system include simplified complaint reporting, transparent data management, and automatic notifications that ensure timely information delivery to residents. By adopting a structured approach and integrating the SEM-PLS method for data analysis, the system not only improves service quality but also optimizes overall dormitory management. In addition to these immediate benefits, the implementation lays the groundwork for future advancements. The potential integration of advanced data analytics features could support strategic decision-making and foster continuous service improvements. This progress positions Andalas Residence as a model for innovative housing management, offering valuable insights for other institutions aiming to modernize their operations. The transformation reflects a commitment to leveraging digital technology to meet the needs of residents while enhancing institutional efficiency, making it a significant step toward sustainable and adaptive housing management solutions.
Tahun Penelitian: 2024
Ketua: HARYANTI, SP, MM, M.Si
Anggota:
- Dr Indraddin, S.Sos, M.Si
- RISKA SORAYA, SE., M.Si
Kata Kunci: Satisfaction; SEM-PLS; Services; Andalas Residence

